How It Works

Heva works.

Licensed providers, trusted pharmacy partners, and care that works around your schedule — not the other way around.

Licensed providers · Real diagnostics · Direct to your door

Available in all 50 states where licensed. HIPAA-protected. Medications made by licensed pharmacy partners.

Licensed providers
Licensed pharmacy partners
HIPAA-secure records
Real patient support
Direct Access · Available Nationwide

Simple care, delivered to your door.

Complete your intake online, get reviewed by a licensed provider, and receive your medication — all without stepping into an office. Available nationwide.

The Heva flow

Three steps, start to finish.

Here's exactly what happens from the moment you start your intake to the day your medication arrives.

Heva intake form on a phone
01

Complete your intake

A short health questionnaire captures your history, goals, and current medications. If labs are needed, we send a kit for an at-home blood draw so you never have to visit a lab.

Patient checking her phone on a normal day — no waiting room
02

Consultation

A licensed provider reviews your information and messages you with their recommendation — usually within a day. For a few treatments, a short video call is required.

Heva package being handed over
03

Medications delivered

If your provider prescribes medication, it ships discreetly from one of our licensed pharmacy partners directly to your door. You'll get tracking by text and email.

Your pharmacy partners

Every prescription is made just for you.

Your medication is prepared specifically for your prescription — not pulled from a mass-produced shelf. We partner with state-licensed specialty pharmacies, the same kind used by hospitals and major clinics.

Made for you, not the masses

Every batch is prepared against a prescription written in your name. No generic pick-and-pack.

Safe for every form

Injectables, creams, and pills are prepared in-house with the right safety standards for each type.

Checked by a licensed pharmacist

A licensed pharmacist verifies every prescription before it ships. Every batch is documented and traceable.

Shipped with tracking

Temperature-controlled shipping with tracking delivered by text and email.

All our pharmacy partners are state-licensed and regulated.

Why it feels different

What makes Heva a real clinic.

Licensed providers, not chatbots

Every prescription is reviewed and signed by a licensed provider. No algorithms issuing scripts behind the scenes.

One chart, one plan

Your medical history lives in one place. Your provider sees the full picture on every visit and every refill.

Provider-reviewed refills

Refills don't renew automatically. Your provider checks in, reviews progress, and can adjust the plan before each cycle.

Side effects have a path

Message your care team directly. Real patients get real responses — and urgent concerns escalate to a provider the same day.

Pharmacy oversight

We only work with licensed pharmacy partners we trust. No mystery shipments from warehouses you've never heard of.

Cancel any time

No hidden commitments. Pause, switch treatments, or cancel from your dashboard — we'd rather you stay because it's working.

Telehealth vs. Heva

Most telehealth feels like a vending machine. Heva is a clinic.

The old way

The Heva way

Prescription mill
One provider, one chart, one plan
Mystery pharmacy
Licensed pharmacy partners
No records after checkout
A full medical record that stays with you
Chatbot support
Real care team messaging
Auto-refill on autopilot
Provider-reviewed refills

You get one provider team, one chart, and licensed pharmacy partners — plus the ability to message us the moment anything changes.

Questions

Your questions, answered honestly.

Yes. Heva is a telehealth clinic with licensed providers reviewing every prescription, and we partner with licensed pharmacies to prepare and ship your medication. Everything you receive is a prescription written for you by a licensed provider.

We work with Strive Pharmacy and Stryker Compounding Pharmacy — both state-licensed specialty pharmacies, the same kind used by hospitals and major clinics. A licensed pharmacist verifies every prescription before it ships.

Yes. All providers are licensed clinicians authorized to prescribe in your state. Your intake is reviewed by a named provider, and their credentials are available on request.

Message your care team directly from the app — urgent concerns are escalated to a provider the same business day. For medical emergencies, call 911 or go to your nearest emergency room first, then let us know so we can adjust your plan.

Once a provider approves your prescription, the pharmacy typically prepares and ships within a few business days. You'll get tracking by text and email the moment your package leaves the pharmacy.

Yes. You can pause, switch treatments, or cancel from your dashboard at any time — no long-term contracts.

Heva doesn't bill insurance directly — you pay us at checkout and your medication ships straight from our pharmacy partners.

Ready to start?

Take the 2-minute intake and see what a provider recommends. No commitment — just an honest look at whether Heva is the right fit for you.

Reviewed by a licensed provider before any prescription is issued.